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ISBN: 0787946427, 9780787946425Издательство: Jossey-Bass/Pfeiffer
Who is the real customer of training? Don't stay caught in old school thinking. The participant is not your customer. You may think that because your participants are smiling when they leave the training room that you have conducted a successful session. But did you know that nearly ninety percent of training efforts are wasted? The new skills you've taught are often never put into action and those that are used are often used ineffectively. You real customers are the supervisors and managers that hired you to train their employees. They are counting on you to organize and implement training that makes their business more successful. If your participants only retain ten percent of what you've taught them, you've failed your employer. High-Impact Training presents an easy-to-follow, easy-to-implement, seven-step model that will help you: Identify and partner with your customer Conduct high impact needs assessment Select and...