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ISBN: 0970940300Издательство: Customer Contact Corporation
This book is designed to assist experienced employees who are charged with the responsibility of training new employees. "Shadowing-Giudance That Works" assists with this all important "sink or swim" phase of a new employee's first few days of employment. The book is written as a story, which makes it an easy read, allows the reader to identify with the books characters, and thus increase the retention of lessons offered in the story. "Shadowing-Guidance That Works" is designed for service companies.