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ISBN: 0964666804Издательство: James Rollo
This workbook emphasizes Do-It-Yourself examples and steps to take in implementing the techniques of highly effective teams. Chapters are structured for ease of organization, reference and access. Each chapter begins with explanations of a technique and why the technique is critical for team success. Following the explanations are real-time examples of each technique. These are not fictitious or edited examples. These examples have been drawn from the files of successful service, manufacturing and hospital teams. Step-by-step processes for implementing each technique with associated worksheets follow the examples.