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ISBN: 1581126492Издательство: Universal Publishers
Performance consulting is one of the hottest topics in the training field. Many training departments have changed their names and titles, along with mission and vision statements, to reflect consulting as their highest order of priority. Unfortunately, their definition of internal consulting is restricted to determining if training is needed, and, if not, what alternative solutions are available for solving an operational or organizational problem. The Trainer as Internal Consultant presents a morecomprehensive and realistic view of the consulting function. The basic premise is that training is a staff function and, as such, its primary mission is to serve as a consultant to its customers in all matters related to training. All of the areas in which consulting should routinely take place are thoroughly discussed, performance improvement or problem-driven issues being only one of them. Also discussed are a 3-phase consulting model and specific techniques for carrying out...